Privacy Policy

At Neclothes, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our store or use our services.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Information: When you make a purchase, subscribe to our newsletter, or engage with us, we may collect personal information such as your name, email address, phone number, shipping address, and payment details.
• Transactional Information: We collect data related to your purchases, including item details, transaction amounts, and payment method used.
• Browsing Information: If you visit our website or interact with our online store, we may collect information such as your IP address, browser type, device type, and browsing activity through cookies and other tracking technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process your orders, complete transactions, and deliver products to you.
• Customer Service: To respond to your inquiries, provide support, and resolve any issues related to your purchases or our services.
• Marketing and Promotions: To send you promotional emails, newsletters, and other marketing communications that may interest you. You can opt out of these communications at any time.
• Improvement of Services: To analyze customer behavior and preferences to improve our products, services, and website experience.

3. How We Protect Your Information

We take the security of your personal information seriously and employ reasonable security measures to protect it. This includes:

• Encryption: We use SSL (Secure Socket Layer) encryption to protect sensitive data transmitted over the internet, including payment information.
• Access Controls: Only authorized personnel have access to your personal information.
• Secure Payment Processing: All payment transactions are processed through secure third-party payment gateways, and we do not store sensitive payment information on our servers.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. These tools help us:

• Personalize Your Experience: By remembering your preferences and past visits.
• Analyze Website Traffic: To understand how visitors interact with our website and improve functionality.

You can manage your cookie preferences through your browser settings. However, disabling cookies may impact the functionality of some parts of our website.

5. Third-Party Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information with trusted service providers to:

• Process payments and transactions
• Deliver products to you
• Provide customer support
• Improve our website and services

These third parties are obligated to protect your information and only use it for the purposes for which we have contracted them.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain legal obligations.
• Opt-Out: You can unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link in any email we send or by contacting us directly.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your information is no longer needed, we will securely dispose of or anonymize it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Neclothes
Address: 55 Tung Choi Street, Mongkok, Hong Kong
Email: [email protected]
Phone: +852 23880004